Oteos Consultancy Group
Hospitality | Leadership | Team Development
"The thousands of decisions employees make every day,
have most impact on your customer experience"
Employee Experience
Employees truly are the most critical factor for a successful business. You can have the most comfortable bed in your hotel or serve the best food in your restaurant but if your staff is not capable of consistently providing an excellent customer experience the foundation of your business will have little impact.
Hospitality
Hospitality is a central focus of Oteos, consistently across all areas of our business. Service is what you do to people and hospitality is how you make people feel. Organizations should make a difference every day with hospitality whether dealing with vendors, customers, staff and colleagues.
Customer Experience
Without customers, you have no business! The primary focus of an organization should be customer engagement as the customer experience impacts all areas of your business. As such, the organization is obligated to ensure that an exceptional level of customer service is experienced by each customer at every exchange.
A Happy Work Environment
Happy
people are more creative! We believe every employee deserves a work environment
where they feel valued,
appreciated, safe and inspired. So they stay with your company as long,
healthy, motivated and dedicated as possible. A mutual responsibility which rarely
ever goes without saying. Themes such a communication, leadership, awareness, feedback,
culture, morals and values are important elements to a happy work environment. Want
to know how we can help your business to create or stimulate one? Contact us!
Unique Gifts
Unique people deserve unique gifts! Everybody has a story and adds value to your organization in their own unique way. Doesn’t that make it such a blast to have them working for you! Being appreciated for what you do and who you are is truly one of the most important and still often underestimated values. Covid-19 forced the world to thrive business in different ways and that impacts your people and your organization. We have a line of predeveloped gifts and gift boxes to for example show your appreciation, develop and connect teams that more frequently work from home and share some fun. We also custom develop gift sets for you that are next level and therefore more than just a gift. So if you are looking for a Christmas gift, Easter gift, Friday afternoon drinks box or just a gift to surprise your staff!! Contact us!
Teambuilding
Great teamwork! “The combined action and effort of a group to achieve a common goal in an effective and efficient way”. Do you dare to you put your team through our test? We offer a great variety of teambuilding and team development concepts. From fun days of building bridges, tough of war and bizarre tracks full of surprises to serious quests were effective communication and ultimate strategy are being put through the test. Even better might be the combination of the two so all the different needs of your team members are being fulfilled. Celebrating an anniversary, planning on developing your team to the next level or just looking for a fun team day. We are there to offer you the very best of it all. Contact us to discover the possibilities and we will make you an offer you can’t resist.
Kudos
We experience that customers have a more positive experience with products and services from organizations with higher employee satisfaction. With a strong focus on doing what’s right and necessary for your customer and maximizing your employee’s strengths, we will help you develop an environment where employees are committed to your organization’s success. Oteos offers a world variety of strategies and methods with which we create a workplace where people feel valued, appreciated, safe and inspired.
About Oteos
We empower organizations by increasing their productivity through customer & employee excellence. We believe that the strength of an organization is largely determined by the people who work there. Every employee makes the difference for the organization and its customers in their own unique way, just as the organization does for its employees. We are convinced that positive & connecting leadership is the key to success. It leads to satisfied and happy employees.
The Key To A Healthy Business
We experience that customers have a more positive experience with products and services from organizations with higher employee satisfaction. With a strong focus on doing what’s right and necessary for your customer and maximizing your employee’s strengths, we will help you develop an environment where employees are committed to your organization’s success. Oteos offers a world variety of strategies and methods with which we create a workplace where people feel valued, appreciated, safe and inspired.
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